Insurance operations were built for a slower world. AI is rewriting the rules.
Regulated, process-heavy environments where execution gaps cost revenue and compliance failures cost more. Guidewire, Lloyd's, FCA, IFRS 17 — we know your world because we've worked in it.
The numbers that matter
73%
of insurance working hours could be impacted by AI
Accenture
88%
of insurance AI projects stall before reaching production
Industry benchmark
40%
of underwriter time consumed by administrative tasks
McKinsey
£2.4B
annual cost of manual claims processing in UK alone
ABI estimate
Where execution breaks
These are the operational pain points we hear most. Each one represents a gap where AI-powered systems can create measurable improvement — if implemented with the right strategy and sequence.
Manual underwriting bottlenecks
Quote-to-bind processes that rely on manual data entry, email chains, and decision-making that could be structured and accelerated.
Claims processing at scale
High-volume FNOL triage, damage assessment, and settlement handled manually — creating delays, inconsistency, and customer churn.
Regulatory compliance overhead
FCA, IFRS 17, Solvency II, and model governance requirements creating operational drag that compounds with every new initiative.
Renewal and cross-sell leakage
Inconsistent follow-up on renewals, missed cross-sell triggers, and no systematic approach to customer lifetime value.
Legacy system paralysis
Core platforms (Guidewire, Duck Creek, in-house) that are expensive to change and difficult to integrate with modern AI capabilities.
Knowledge and talent drain
Experienced underwriters retiring, taking institutional knowledge with them. No structured way to capture and operationalise their expertise.
Structured methodology, not ad hoc consulting
Every engagement follows ABIS — our four-phase framework designed for regulated, complex environments where getting the sequence wrong is expensive.
Assess
Map your underwriting, claims, and policy admin workflows against AI readiness benchmarks calibrated for regulated industries. Identify where manual processes create the most cost and risk.
Blueprint
Architecture for AI systems that satisfy FCA model governance requirements from day one. Sequenced roadmap that prioritises highest-ROI processes while respecting regulatory constraints.
Implement
Phased deployment starting with your highest-impact process — typically claims triage or underwriting augmentation. Compliance guardrails built into every system, not bolted on after.
Scale
Expand across the value chain — distribution, customer service, fraud detection, reserving — with performance monitoring and continuous governance.
Where AI transforms your operations
Intelligent Underwriting
Augment underwriting decisions with AI-powered risk assessment, automated data ingestion, and real-time pricing — without replacing underwriter judgement.
- ●Automated data extraction from submission documents
- ●AI-assisted risk scoring with explainable outputs
- ●Real-time pricing models integrated with core platforms
- ●Portfolio optimisation and aggregation monitoring
- ●Straight-through processing for low-complexity risks
Claims Automation
Reduce claims handling costs and improve customer experience with intelligent triage, automated damage assessment, and fraud detection.
- ●FNOL intake automation and intelligent triage
- ●AI-powered damage assessment and reserve estimation
- ●Fraud detection models with pattern recognition
- ●Straight-through processing for simple claims
- ●Real-time claims status tracking and communication
Revenue Operations
Capture more value from your existing book with AI-powered renewal management, cross-sell identification, and distribution analytics.
- ●Renewal prediction and proactive outreach triggers
- ●Cross-sell and upsell opportunity identification
- ●Agent and broker performance analytics
- ●Customer lifetime value modelling
- ●Distribution channel optimisation
What leaders say about working with us
Our team has delivered complex technology and transformation programmes across the London Market, Allianz, and mid-market carriers — from underwriting systems to claims automation.
“I had a rare privilege of working with Mike while at Allianz Insurance. He is very knowledgeable and passionate about his work. His work ethic is second to none. He is highly recommended.”
— Olugbenga A., AI Automation Systems
“He brings a wealth of expertise to bear with good humour and collaborative style which has helped us deliver an impressive amount of complex change in a near virtual world.”
— Julia McKee, Insurance Delivery Professional
“Mike got stuff done, he took decisions and collaborated across a large team to drive success. We would not have achieved the progress needed in the time available without Mike.”
— Campbell M., Technology & Strategy Adviser
Know where you stand before you invest
No consultancy we know of offers a free, self-service diagnostic at this level. In 3 minutes, you get:
- ✓AI Readiness Score (0–100) across 6 capability pillars
- ✓Growth Stage classification with industry context
- ✓Capability breakdown — your strengths and gaps, ranked
- ✓Key execution gaps specific to your operations
- ✓Personalised AI Opportunity Snapshot — yours to keep and share
Free · 3 minutes · Instant results · No sales call required
Emerging
Growth Stage · AI Readiness
Sample — yours is personalised to your business
Industry perspectives
See where AI can improve
your insurance operations
Start with the free AI Opportunity Assessment — designed for regulated industries. Or book a Strategy Alignment Session to discuss your specific challenges.