60%
Faster processing
3x
Throughput increase
85%
Automation rate
12 wks
Time to deploy
The Challenge
A mid-market insurer processing 2,000+ submissions per month was running a largely manual underwriting pipeline. Each submission required document review, data extraction, risk assessment, and decision routing — handled by a team of 12 underwriters using spreadsheets and email.
Quote-to-bind time averaged 4.5 days. Errors in data extraction led to rework on 15% of submissions. The team was at capacity, and hiring additional underwriters wasn't economically viable.
The Solution
Sprintmore deployed SprintOps to redesign the underwriting workflow end-to-end. The system automates document ingestion, extracts structured data using AI, applies risk scoring models, and routes decisions to the appropriate underwriter based on complexity and authority level.
System Design
The Results
Within 12 weeks of deployment, the insurer saw processing time drop by 60%. Throughput increased 3x without adding headcount. The automation rate reached 85% — meaning only the most complex submissions require manual review.
The team now focuses on high-value underwriting decisions rather than data extraction and routing. Error rates dropped from 15% to under 3%. And the system continues to improve as it processes more submissions.